services

Innovative Spa Management provides our clients with the tools that they need to design, develop, and sustain their spa property. We begin each process with a thorough assessment that clarifies the vision, culture, and goals of each property. By providing appropriate tools, knowledge, and support, Innovative Spa Management empowers our clients to make the best business decisions for their property. From feasibility to on going management, Innovative Spa Management's team of experts provide you with proven business models and feasibility, creative concept and design development, pre opening, branding, and ongoing education and support. Innovative Spa Management provides services divided into appropriate phases that assist in creating a timeline to opening for your spa.

Phase One — Feasibility Analysis

Market Research

1. Target Market
2. Industry Trends
3. Existing Competition Analysis

Business Operations

1. Securing Management Team
2. Vendor Negotiations and Discounts

Opening Costs

1. Comprehensive Profit and Loss Statement — Revenue Assumptions, Cost of Sales, Capture Rate, Rev PATT
2. Capital Expenditure List
3. Labor Assumptions
4. Compensation Packages

Phase Two — Design Development

Spa Concept and Branding

1. Philosophy, Identity, Mission Statement, Vision, Theme, Concept, Positioning Statement
2. Spa Name, Logo, Signage, Uniform, Brand Identity
3. Menu of Services
4. Treatment Protocols
5. Products, Equipment
6. Custom Spa Treatments
7. Price Lists — Services, Packages, Products

Spa Design

1. Secure Architectural Designer and General Contractor at discount
2. Consult on Design Layout for function, Space, Plumbing, Lighting, Ventilation, Electrical
3. Review and Appraise all Working Plans
4. Take through construction with General Contractor
5. Retail Space, Merchandising, Storage

Phase Three — Business Development

Pre Opening Services

1. Create Hierarchy, Job Descriptions, Job Duties for Manager, Staff, and Support Staff, Concierge
2. Develop Operations, Front Desk, Personnel and Managers Manual
3. Policies, Procedures, and Protocols
4. Recruit, Hire
5. Education*
6. Reporting, Inventory and Purchasing Strategies
7. Staff Sales Targets and Incentives

Management

1. Yearly budget creation with controller
2. Troubleshooting
3. Liaison between Spa Director and General Manager
4. Strategic Planning
5. Administrative Support

Please contact ISM Mobile spa to schedule on site spa services, spa@ismspa.com.

Management Services provided by Innovative Spa Management:

• Concessionaire Services
• Spa Management Services
• Spa Integration Training
• Spa Manager Training
• Spa Service Provider Training (Nationally Accredited)