Our Mission
Our Mission is to provide operational excellence and optimal experiences, promoted by our commitment to curated connections, guest satisfaction, and employee engagement.
We work closely with our clients to develop an authentic concept that builds value into the brand. We draw on the market research conducted that provides insight into particular indigenous characteristics that can strengthen a spa’s brand positioning and give it a competitive edge in the market. We create a specific unique selling proposition for the property and build upon that. We believe that the spa’s culture is an integral part of what creates successful spas. Our spa design and conceptual development process provide you with a customized plan that incorporates the physical layout of the spa and the conceptual ingredients for a unique spa brand.
ISM Spa cultivates successful spa branding. Each unique property undergoes intense evaluation to assess current branding techniques and future branding potential. We create a unique brand concept that provides a competitive edge and then ardently incorporate the spa brand into every facet of the guest experience. From product and service creation to subliminal design enhancements, ISM Spa supports the brand promotion and development for our clients.
Business Development: Christina Stratton & Ilana Alberico, Founding Partners
Phone: 470-481-2721
Founding Partners: Christina Stratton & Ilana Alberico
Business Development: Pam Bauer
Phone: 470-481-2721
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ISM’s Top 10 Spa Technology Trends
Trend #1: Software-as-a-service (SaaS): ISM’s new SaaS partner Spa Space delivers cost savings
and revenue optimization while increasing customer satisfaction.
Trend #2: Contactless Booking: Online and mobile booking allows guests control over their
experience from start to finish, in addition to the obvious safety of a touchless experience amid
the pandemic.