Our Mission
Our Mission is to provide operational excellence and optimal experiences, promoted by our commitment to curated connections, guest satisfaction, and employee engagement.
The Inn on Biltmore Estate – Asheville, NC
Role: Design, Concept and Consulting, Training and Education, Pre-Opening, Daily Operations Management
Description: Iconic Resort on the largest privately owned estate in the United States
Scrub Island Resort & Spa - Tortola, British Virgin Islands
Role: Design Consultation, Pre-Opening Services, Daily Operations Management
Description: 6,000 square foot Villa Spa
Ceiba del Mar - Puerto Morelos, Mexico
Role: Operations and Brand Consulting
Description: 2009 Conde Nast Gold List Destination Resort
Cancer Treatment Centers of America - Philadelphia, PA
Role: Design Consultation
Description: Cancer Hospital offering Multidisciplinary Care
Sage Hospitality – Denver, Colorado
Role: Design Development, Pre-Opening Consulting, Training, Health and Wellness Programming
Description: Urban Resort Spa
Cotton Tree Resort – Grand Cayman, Cayman Islands
Role: Concept and Menu Planning, Training and Education, Equipment Procurement, Post–Opening Operations Training
Description: Luxury All Inclusive Resort
Denihan Hospitality – Miami, Florida
Role: Design consulting, Pre-Opening Consulting, Training and Education, Daily Operations Management
Description: Luxury Beach Resort, South Beach Miami
Senara Wellness Center – Peoria, IL
Role: Design consulting, Pre-Opening Consulting, Training and Education, Daily Operations Management
Description: Free-Standing 20,000 square foot Wellness Facility
Marriott Hotels & Resorts – Orlando, FL
Marriott’s Cypress Harbour - Orlando, FL
Role: Design, Concept and Consulting, Training and Education, Pre-Opening, Daily Operations Management
Kessler Collection
Role: Design, Concept and Consulting, Training and Education, Pre-Opening, Daily Operations Management
El Monte Sagrado – Taos, NM
The Mansion on Forsyth Park – Savannah, GA
The Grand Bohemian Hotel – Asheville, NC
The Grand Bohemian Hotel – Orlando, FL
The Grand Bohemian Hotel- Mountainbrook, AL
Casa Monica Hotel- St. Augustine, FL
Savannah Plant- Savannah, GA Coming Soon
Ritz Carlton – Bal Harbour, Florida
Role: Transition, Consulting, Training and Education, Daily Operations Management
Description: Luxury Beach Resort, South Beach Miami
Station Casinos
Role: Design, Concept and Consulting, Training and Education, Pre-Opening, Daily Operations Management
Business Development: Christina Stratton & Ilana Alberico, Founding Partners
Phone: 470-481-2721
Founding Partners: Christina Stratton & Ilana Alberico
Business Development: Pam Bauer
Phone: 470-481-2721
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ISM’s Top 10 Spa Technology Trends
Trend #1: Software-as-a-service (SaaS): ISM’s new SaaS partner Spa Space delivers cost savings
and revenue optimization while increasing customer satisfaction.
Trend #2: Contactless Booking: Online and mobile booking allows guests control over their
experience from start to finish, in addition to the obvious safety of a touchless experience amid
the pandemic.